Shipping & Delivery Policy
Once you place your order on KoolShops.com accompanied by your payment we will process your order on the same day and dispatch it to you within 2 to 5 business days, (Monday to Friday) excluding public holidays.
The following Delivery Time Frames apply:
Australian Metro Area Delivery: 5 to 9 Days
Australian Regional Area Delivery: 7 to 14 Days
We will ALWAYS try to deliver your goods as soon as possible but obviously we are constrained by Australia Post and other delivery services.
Here Are Some Frequently Asked Questions About Our Delivery Policy
Do you deliver to a PO Box Address?
Yes, we can deliver to any PO Box in Australia.
Do you ship overseas?
Yes we do but overseas deliveries will attract a different freight cost so please email us first at firstname.lastname@example.org
Can I make changes to my shipping address after my order has been placed?
Yes BUT you have to be QUICK, like in less than an hour of placing the order.
What happens if my order gets lost in the mail?
Contact us at email@example.com and we will check with the delivery service and report back to you within 3 business days.
Can I ship an order as a gift?
Yes, just let us know where you’d like the goods sent.